How can we help?

Contact support

Include your app version, device model, OS version, country, sign-in method, approximate time of the issue, and a short description. The current app does not display an account UUID, so you do not need to provide one. Screenshots are helpful after you remove private information.

Do not send passwords, one-time codes, access tokens, government identifiers, payment details, or full private conversations. We will never ask you to click an ad or buy an advertiser's product to resolve a support request.

Fictional characters and AI scenes

All characters are invented adults and are not real people or entertainers. The opening is prepared by editors; later scenes may be generated by AI from your reply and recent story context. AI text can be inaccurate, repetitive, inconsistent, or unexpected and is not professional advice.

To report a harmful, unlawful, or rights-infringing scene, in Chat tap Report response below the relevant AI response and confirm, or email euisuk97@gmail.com with the story/scene details, category, and a short explanation. An in-app report stores the reported response text, up to 2,000 characters, so the operator can review it. We triage credible urgent safety or privacy reports as soon as practicable and aim for an initial response within two business days. Appeal by email with Content appeal in the subject within 30 days; the target review time is ten business days.

Rewarded ads and missing story credits

The first character is free for each account, and each character includes 6 AI replies. After those replies, you may choose a rewarded ad to unlock 3 new AI-generated scenes for that character, valid for 1 hour. Each additional character unlocks separately with one completed, verified rewarded ad and remains available to that account. Rewards have no cash value and do not require an advertiser-link click or purchase.

If a credit does not appear

1. Keep the app open briefly so the ad network can return its verified completion event.
2. Return to the story screen. A verified reward closes the reward gate and starts the requested continuation; the current version does not show a separate wallet balance.
3. Check your network connection, then reopen the story. Do not repeatedly watch ads while a reward is pending.
4. If the ad completed but no credit appears, contact support with the approximate time, country, device, app version, story ID, and ad error code if shown.

If generation fails after a verified reward, the credit should remain for retry. Ad inventory may be unavailable because of country, consent, network, device, age/audience settings, or provider status.

Sign-in help

• iPhone or iPad: use Sign in with Apple. If you chose Hide My Email, the account may be linked to an Apple private-relay address.
• Android: use the Google account originally selected for the app.
• Confirm network access and automatic date/time, then install the current app version and retry.
• If you changed devices, use the same provider and account. Signing in with a different address may create a separate profile, but using the same account does not by itself guarantee story restoration.

We cannot recover or change an Apple ID or Google Account. Use the provider's official account-recovery process. Apple and Google identities are not guaranteed to merge. Use the same provider and account on every device. Apple Hide My Email or another email may create a separate profile. We do not currently offer manual account merging.

Referral links and promotional credits

An eligible account may be offered an AppsFlyer share link. Referral credit is created only when the link is automatically attributed to a genuinely new account and that account completes sign-up, onboarding, and its first generated story scene. Each side receives five scene credits valid for 14 days. A referrer can earn at most ten qualifying rewards per UTC calendar month; after that limit, a valid new account still receives its five credits, but the referrer receives no additional credits.

Deferred-link attribution can be unavailable or lost because of browser, privacy, network, store, device, or provider behavior. The service does not provide manual referral-code entry, screenshot verification, account merging, or support-side attribution. If no automatic referral appears, support can record a technical report but cannot manually create the reward. Store reviews and ratings are never required for promotional credit.

Story progress

For a signed-in production account, the current active story for each character and up to the latest 60 stored messages are loaded from the service when you return using the same linked account. Unsent text, local preview scenes, and offline fallback scenes are not synced. New live scenes require network access. Different sign-in identities, deleted accounts, and separate profiles are not merged or restored.

If a scene appears missing, do not watch another ad to replace it. Confirm you used the same sign-in provider and account, then record the app version, story details, and approximate time and contact support.

Privacy and account deletion

Read the Privacy Notice for information about the production backend and configured AI provider when enabled, Google AdMob when enabled, international processing, retention, and privacy choices. To permanently delete your account and associated data, use Settings → Account → Delete account or follow the web deletion instructions.

Service status and accessibility

There is no separate status dashboard during the closed test. Material known issues or outages will be posted on this support page when practical. Accessibility feedback is welcome at euisuk97@gmail.com.

Urgent safety notice

My Korean Boyfriends is entertainment, not an emergency, crisis, medical, legal, or mental-health service. Support is not continuously monitored. If you or someone else may be in immediate danger, contact local emergency services or an appropriate local crisis resource now.